What is AI — a working definition, distinguishing it from ordinary automation and from marketing ‘AI’
AI versus machine learning, GenAI and LLM models
Machine learning — how models learn, where their capabilities come from and where their limitations lie
The capabilities of AI today — the real-world scale of applications in the workplace and across industries
Limitations: hallucinations, the limits of training data, the risk of over-reliance
Roadmap: chat → multimodal AI → reasoning models → agents → multi-agent systems (LLM workflow) → orchestration of agents and tools
The AI Act, GDPR, copyright — what they actually change in day-to-day work
Ethics: the social and professional consequences of using AI
Safe use of free tools: providers’ terms and conditions, company policies, what must not be included in a prompt